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Pega – Microsoft Graph API



Microsoft Graph is a RESTful web API that enables you to access Microsoft Cloud service resources. You can use the Microsoft Graph API to build apps that access, analyze, and augment data from Microsoft 365.


So, Microsoft Graph API is the gateway to data and the intelligence in Microsoft 365 . The Microsoft Graph API offers a single point endpoint , to access People centric data and insight in the Microsoft cloud , including Microsoft 365.


You can use REST API’s or SDK to access the endpoints.


Graph API Working Model




Steps for Graph API Integration


From Microsoft


Step 1- App Registration [ Done on Microsoft website ]


This process is followed to register the application to Microsoft & creation of tenant account .


Create Microsoft business account

  • Login to Azure Portal

  • Register your application

  • On successful registration Client Id & Tenant Id will be generated

  • Generate new client secret

Step 2 – Add Permissions


From Pega


Step 1 – Create the Authentication Profile


To send or receive emails in Pega Platform by using Microsoft Graph, configure an OAuth 2.0 authentication profile. Microsoft Graph supports only OAuth 2.0 authentication.


The OAuth 2.0 provider is an authorization server that provides token-based authorization so that Pega Platform can access external web service APIs. When you use OAuth 2.0, Pega Platform, the provider negotiates a token that Pega Platform uses to access the external application for a defined period.



Step 2 – Open APP Studio > Email Integration > Microsoft Office 365 > Graph



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